Terms & conditions

1. General terms and conditions

1.1. Minibeebi e-store is selling the products available at the stores owned by Minibeebi OÜ (hereinafter referred to as the Products).

1.2. These terms and conditions shall apply to the legal relationships arising between the customer (hereinafter the Customer) and OÜ Minibeebi (hereinafter the Seller), the owner of the purchasing environment available on the website minibeebi.com (hereinafter the E-store) in connection with purchasing of the Products from the E-store. In addition to these terms and conditions, the legal relationships arising from purchasing of the Products from the E-store shall also be governed by the acts of law applicable in the Republic of Estonia.

1.3. The Seller shall have the right to make amendments to the terms and conditions of use of the E-store and change the prices of the Products and services. The Seller shall announce any amendments or changes on the website minibeebi.com. The terms and conditions as well as prices in force at the time of concluding a transaction shall be applied to the transaction.

1.4. The Seller’s details:

Minibeebi OÜ

Meelise 6

Pärnu

80028

Reg. nr. 10778381

Telefon +372 5642789

Email: minibeebi2@gmail.com

2. Prices

2.1. All prices displayed in the E-store are in Euros and are inclusive of value added tax.

2.2. The prices of the Products and the discounts may differ from the selection, prices and discounts offered at the retail stores of the Company.

3. Products

3.1. As a rule, the Products displayed in the E-store are available in the warehouse/at the Seller’s stores. The availability of the above mentioned Products cannot be guaranteed as it may be misleading due to potential technical software problems.

3.2. If the Customer places an order but the Seller does not hold the product ordered, the E-store is unable to fulfill the order. In such cases, the amount of the purchase price shall be immediately refunded to the Customer as soon as the unavailability of the product becomes known.

3.3. The photos of the Products displayed in the E-store are illustrative and may unintentionally slightly differ from the actual appearance of the Products.

5. Payment methods

5.1. Orders can be paid for securely by using link to Swedbank or by cards (Visa, MasterCard, Maestro, Pocopay) via PayPal.

5.2. Payments are made in the secure environment of the E-store.

5.3. The Seller shall have no access to the Customer’s bank details or credit card details.

6. Delivery

6.1. The Customer can choose between various methods for delivery of the Product. The delivery time of the Product depends on the postal service selected by the Customer.

6.2. The products will be delivered during 14 days since receiving order confirmation on the Customer's mail address.

6.3. The Customer shall store the SMS specified in article 7.2 until the end of the 14-day return period. If necessary, the Customer can replace or return the Product by using the return code provided in the SMS.

6.4. In the case of selecting Post office as the delivery method, the Product shall arrive at the post office selected by the Customer within 7 working days from the date on which the order confirmation is sent to the Customer’s e-mail address.

6.5. In the case of selecting Courier as the delivery method, the Product shall arrive at the address specified by the Customer within 7 working days from the date on which the order confirmation is sent to the Customer’s e-mail address. A courier shall contact the Customer by phone and coordinate a suitable time for delivery. The product shall be stored at the post office for 14 calendar days. In the event of the Customer’s failure to pick up the Product within the above mentioned period, the Customer shall be required to cover the expenses related to repeated delivery of the Product.

6.6. If an order is placed by the Customer during a weekend (between 1:00 p.m. on Friday and 9:00 a.m. on Monday) or on a public holiday, the period of 7 working days shall commence at 9:00 a.m. on the first working day after the weekend or public holiday.

6.7. Prior to placing an order, the Customer shall check the accuracy of the contact details entered to prevent any delays or misunderstandings in delivery of the Product. The Seller shall not be held liable for any delays or misunderstandings arising in the course of delivery of the Product if the delay or misunderstanding is caused by inaccurate or incorrect details entered by the Customer upon placing the order.

6.8. In the event of the Product failing to reach the Customer in a good condition and in a closed package, the Customer shall notify the E-store by sending an e-mail to the address minibeebi2@gmail.com or by calling +372 5642 789.

7. Returning and replacement of orders

7.1. The Customer shall have the right to withdraw from the order without providing a reason within 14 days and have the Product/Products ordered replaced or return the Product/Products. This 14-day period shall commence at the moment when the Customer receives the order.

7.2. In order to return a Product, the Customer shall submit an application for withdrawing from the purchase within 14 days after receiving the Product. There are 3 possibilities to do that:

· Add filled in return form inside returned pack together with returned Products

· Sending unambiguous application by e-mail to minibeebi2@gmail.com

Replacements or returns shall only be accepted with a filled-in returning form.

7.3. The Customer shall return the goods within 14 days after submitting the application or submit a document confirming handing over of the goods to a logistics company within the above mentioned period. The merchant shall have the right to withhold any refunds until the item, which constitutes the object of the Contract, has been received or until the Customer has submitted evidence certifying returning of the item, depending on which occurs first.

7.4. Replaced or returned Products may not be damaged or bear signs of being worn; the Product shall be returned in original packaging with all original labels attached to the Product. If the condition of a returned item has deteriorated, the Customer shall only be held liable for a decline in the value of the item caused as a result of using the item if the item has been used in a manner which is not required for verifying the nature, features or functionality of the item. In order to verify the nature, features or functionality of an item, the Customer should only handle and use the item in a manner which would be normally permissible in a store..

7.5. The Customer shall always open a Product’s packaging carefully, without causing any damage. If packaging cannot be opened without damaging the packaging, the Customer shall not be required to return the Product in the original packaging.

7.6. The Customer can return the order to the Owners shop located in Lai 11, Pärnu, 80013. The shopkeeper shall forward the request to the E-store which will start the refunding process.  The returned Product shall reach the E-store within 5 working days. The E-store shall e-mail a confirmation confirming receipt of the returned Product to the Customer’s e-mail address. The Product can be returned to a regular store free of charge.

Replacement products cannot be selected from regular stores or shall these stores refund the purchase price. The replacement or returning procedure of the Product/Products shall only be performed by the Minibeebi E-store.

7.8. If the Customer has selected Omniva parcel terminal as the delivery method, the Product can be replaced or returned through the Omniva parcel terminal by using the return code included in the initial SMS. Instructions about returning parcels through the parcel terminal are available at https://www.omniva.ee/teenused/demo/. Returning goods by using a return code is free of charge and the return shall reach the E-store within 3 working days. The E-store shall e-mail a confirmation confirming receipt of the returned Product to the Customer’s e-mail address.

7.9. If the selected delivery method was Post Office or Courier, the Product can be replaced or returned by taking it to a post office of the Customer’s choice. The barcode on the packaging of the Product shall be needed for replacement or returning of the Product. Goods can be returned through a post office free of charge and the returned Product shall reach the E-store within 3 working days. The E-store shall e-mail a confirmation confirming receipt of the returned Product to the Customer’s e-mail address.

7.10. In the event of replacement, the E-store shall dispatch the new product to the Customer immediately after receiving the Product to be replaced. The expenses related to replacement of the Product shall be covered by the Seller.

7.11. Products can only be replaced with another size of the same product.

7.12. The Seller shall refund the purchase price to the Customer within 14 days after the date on which the application for returning the Product is received. The refund shall be transferred to the same bank account which was used by the Customer to pay for the returned Order..

7.13. If an Order is returned fully, the Seller shall refund to the Customer the whole amount received based on the Contract, including the delivery cost paid by the Customer. If an Order is returned partially and a delivery cost was added to the cost of the Order, the Seller may refund the delivery cost in proportion to the number of products returned.

7.14. The refund shall be received on the Customer’s bank account on the following banking day at the latest. If the Order was paid for by credit card, arrival of the refund shall depend on the terms and conditions of the Customer’s bank.

8. Procedure for submission of claims

8.1. The 2-year period for submission of claims provided for in subsection 218 (2) of the Law of Obligations Act shall be applied to the Products sold.

8.2. If a Product is found nonconforming or defects are found, the Customer shall notify the Seller thereof immediately, but no later than within 2 months after finding the deficiency by e-mailing the Customer’s contact details, detailed description of the problem and the receipt number to the address minibeebi2@gmail.com. Please stop using the Product immediately after detecting a deficiency.

8.3. All claims shall be reviewed and the Customer shall be contacted as soon as possible, but no later than within 15 days after receiving the claim.

8.4. Within the first six months after handing the item over to the Customer, it shall be presumed that any deficiency found existed at the time of delivery of the item. It shall be the Company’s responsibility to prove the opposite. If a claim is submitted within the first six months after handing the item over to the Customer, the Seller shall always incur the expenses relating to the repair of the item or delivery of a replacement, in particular, expenses relating to transport, postage, work, travel and materials (subsection 222 (4) of the Law of Obligations Act). Within the next 1.5 years, the Seller shall only incur the above mentioned expenses if the claim is justified.

8.5. If the Product cannot be repaired or replaced by the Seller or attempts to repair or replace the Product prove unsuccessful or the Seller fails to eliminate a deficiency within a reasonable period of time or if unjustified inconveniences have been caused to the Customer, the Customer shall have the right to request lowering of the purchase price of the Product by the Seller or a refund.

8.6. If the goods are not in conformity with the terms and conditions of the Contract, the Consumer shall have the right to use the legal remedies provided for in the acts of law, including demand fulfilling of the Contract, lowering of the price, compensation for damages or cancel the Contract.

8.7. If a Product is not in conformity with the terms and conditions of the Contract, the Seller shall incur the expenses related to repairing the Product or replacement of the Product, in particular expenses relating to transport, postage, work, travel and materials.

8.8. The Seller shall not compensate to the Customer for the expenses made in the event of a nonconforming or defective Product or be held liable for such Product if: if the value of the Product has deteriorated/the Product has been damaged at the fault of the Customer, the deficiencies are caused by abnormal use of the Product, including failure to follow the maintenance instructions, if the value of the Product has deteriorated due to normal wear and tear in the course of regular use, if the Customer is unable to present a document evidencing purchasing of the Product.

9. Liability

9.1. The Seller and the Customer shall be liable in front of one another for any damage caused to the other Party by violation of these terms and conditions in the cases and in the extent provided for in the legislation of the Republic of Estonia.

9.2. The Seller’s liability shall be limited to the purchase price of the Product.

9.3. The Customer shall only use the service of the E-store for purposes which are in conformity with the law and good practice.

10. Privacy policy

10.1. The Customer shall grant the Seller explicit and informed consent for processing the Customer’s personal data.

10.2. Any personal data disclosed to the Seller shall be entered into the customer register and used for providing the sales service and for offering goods to the Customer.

10.3 The Seller shall store the Customer’s contact details entered by the Customer in the course of making purchases and information about the purchases made. This information shall be treated as confidential and processed in conformity with the Personal Data Protection Act. The personal data which are required for delivery of the Products to the Customer shall be disclosed to the company providing the courier service.

10.4. The Seller may only use the Customer’s personal data for sending special offers and information about campaigns to the Customer by e-mail and only with the Customer’s consent.

10.5. The data communication between the Customer and banks and the Card Centre of Banks is encrypted, which ensures security of the Customer’s personal data and bank details.

Payments are made outside of the environment of the E-store, in the secure payment environment of the selected bank or service provider. The E-store shall not have access to the Customer’s bank details or credit card details.

The personal data shall be processed by Minibeebi OÜ, Meelise 6, Pärnu, 80028. Reg. nr. 10778381

11. Terms and conditions of use and amendment thereof

11.1. By registering with the E-store or purchasing Products, the Customer shall consent to the terms and conditions of use of the E-store and shall undertake to follow the terms and conditions.

11.2. The sales contract between the Seller and the Customer shall become valid from the moment of receipt of the purchase price on the Seller’s bank account.

11.3. The Seller shall have the right to make amendments to the terms and conditions of use of the E-store and the prices of the Products. Notices concerning such amendments shall be published in the E-store environment. The terms and conditions and prices valid at the time of concluding a transaction shall apply to the transactions.

11.4. The Seller shall have the right to withdraw from fulfilling an order if the price of a Product displayed in the E-store at the time of placing the order was incorrect due to a technical error.

12. Other terms and conditions

12.1. Any disputes between the Customer and the Seller shall be settled by negotiations.

12.2. If the buyer has complaints against the online shop, send an e-mail to the address minibeebi2@gmail.com or call: +372 5642789

If the buyer and the online shop cannot solve the disagreement by reaching a mutual agreement, the buyer can turn to the Consumer Disputes Committee. Get acquainted with the terms and conditions of the proceedings and submit your application here. It is in the competence of the Consumer Disputes Committee to solve the contractual disputes between the buyer and the online shop. The committee reviews the complaint of the buyer free of charge.  

The buyer may turn to the EU consumer disputes platform. 

13. Customer support

13.1. The customer support telephone number is +372 5642 789 (available from 10:00 a.m. to 5:00 p.m. on working days) and the e-mail address: minibeebi2@gmail.com.

Customer support is unavailable on public holidays.